Kenya

Once you’ve purchased your eSIM, there are no additional costs.

Your eSIM includes data only. You cannot make or receive calls, except emergency calls.

Your eSIM plan does not replace your current mobile plan unless you choose to switch your primary service to the eSIM. An eSIM plan can be an additional plan or an alternative option for cellular service on your device. You can have multiple plans active, with the flexibility to switch between them as you need.

Yes, you can use an eSIM, even if you don't have a physical SIM card. eSIM technology allows you to activate cellular service without the need for a physical SIM card.

Yes. We offer 4 alternative ways for you to install your eSIM. We recommend using the one-click install link from your order confirmation or use the install button in our App. Click and the guided installation will start. If you prefer to use a QR code for installation or do a manual install, we offer this as well.

If there are any issues with the purchase of your eSIM, please refer to the ‘My account’ section to check your refund eligibility. In case this problem persists, please contact us on email or live chat.

You must activate your eSIM within 120 days of purchase. Once activated, your eSIM profile remains valid for 90 days, independent of your data plan's duration.