You can install your eSIM on your device before your trip or when you arrive at your travel destination. We recommend that you install it ahead of time to ensure it is set up and ready to activate when you need it. You have 120 days to install and activate your eSIM, and 3 months to use your eSIM after activation.

You can activate your eSIM before your trip or, ideally, once you arrive at your destination. Please note that the eSIM will expire if it is not activated within 120 days of the purchase date. Please refer to our installation guides and ensure you follow the instructions that match your device. Once activated, your eSIM will remain valid for 3 months.

If you don't activate your eSIM, it won’t work. You can install and activate your eSIM at any time within 120 days after purchase.

To find your SIM number or EID (eSIM Identifier), check the settings of your device. The exact location may vary depending on the operating system and device you are using. On an iPhone, you can find it under Settings > General > About. On Android devices, it can be located in Settings > About phone > Status or under SIM card settings. You can also view this in the ‘My account’ section.

Your eSIM will function as a second SIM card on your phone. Your eSIM can be used for data only, while your local SIM card can be used for calls and SMS. Please note that, if you use your local SIM card for calls and SMS, roaming charges may apply.

If you’ve accidentally deleted your eSIM, please refer to the data in your confirmation email or the ‘My account’ 'My eSIMs' section on our website/app to re-install your eSIM. If that doesn’t help, please contact us via email or live chat, quoting your ICCID number.

Yes, if you have our Vodafone Travel regional eSIM for Europe, you can use it across multiple European countries, with coverage in more than 40 destinations. Please review the details of the bundle you choose, as the list of supported destinations may vary between packages.

Yes, you can use an eSIM, even if you don't have a physical SIM card. eSIM technology allows you to activate cellular service without the need for a physical SIM card.

The process of setting up a dual SIM phone depends on your specific device and operating system. Usually, you’ll need to insert a physical SIM card into one of the SIM slots, and then follow the device settings to activate and configure the eSIM.

If you haven't received a confirmation email after ordering an eSIM, check your spam or junk folders, as automated emails can end up there. If that doesn’t help, please contact us.

To manage your dual SIM phone, you’ll need to configure the settings for each SIM card, such as assigning default settings for calls, messages, and data usage. You’ll usually find these options in your device settings menu, under SIM card or dual SIM settings. You can choose which SIM card to use for specific actions or set preferences for different needs.