Question 1

Does an eSIM include a phone number for making or receiving calls?

Accepted Answer

Your eSIM includes data only. You cannot make or receive calls, except emergency calls.

Question 2

Are there any other costs to use my eSIM?

Accepted Answer

Once you’ve purchased your eSIM, there are no additional costs.

Question 3

Does my eSIM plan replace my current mobile plan?

Accepted Answer

Your eSIM plan does not replace your current mobile plan unless you choose to switch your primary service to the eSIM. An eSIM plan can be an additional plan or an alternative option for cellular service on your device. You can have multiple plans active, with the flexibility to switch between them as you need.

Question 4

I don’t have a SIM card. Can I still use an eSIM?

Accepted Answer

Yes, you can use an eSIM, even if you don't have a physical SIM card. eSIM technology allows you to activate cellular service without the need for a physical SIM card.

Question 5

Can an eSIM be installed without a QR code?

Accepted Answer

Yes. We offer 4 alternative ways for you to install your eSIM. We recommend using the one-click install link from your order confirmation or use the install button in our App. Click and the guided installation will start. If you prefer to use a QR code for installation or do a manual install, we offer this as well.

Question 6

What is the refund policy?

Accepted Answer

If there are any issues with the purchase of your eSIM, please refer to the ‘My account’ section to check your refund eligibility. In case this problem persists, please contact us on email or live chat.

Question 7

How long do I have to use my plan?

Accepted Answer

You must activate your eSIM within 30 days of purchase. Once activated, your eSIM profile remains valid for 90 days, independent of your data plan's duration.

Question 8

What is the refund policy?

Accepted Answer

If there are any issues with the purchase of your eSIM, please refer to the ‘My account’ section to check your refund eligibility. In case this problem persists, please contact us on email or live chat.

Question 9

Can an eSIM be installed without a QR code?

Accepted Answer

Yes. We offer 4 alternative ways for you to install your eSIM. We recommend using the one-click install link from your order confirmation or use the install button in our App. Click and the guided installation will start. If you prefer to use a QR code for installation or do a manual install, we offer this as well.

Question 10

I don’t have a SIM card. Can I still use an eSIM?

Accepted Answer

Yes, you can use an eSIM, even if you don't have a physical SIM card. eSIM technology allows you to activate cellular service without the need for a physical SIM card.

Stay connected from kickoff to final whistle

Stay connected throughout the season with Vodafone Travel eSIM

Game day travel eSIM plans

Share the trip. Share the data.

Europe Travel Together 100GB

Europe Unlimited Data

United Kingdom 10GB + 10GB Free

France 10GB + 10GB Free

Brazil 10GB + 10GB Free

Benefits

No Physical Card Needed

Quick and Easy installation with QR code

Fast internet

Environmentally Friendly

Find more Travel eSIM plans

Turkey

Albania

Italy

United Kingdom (UK)

Spain

Portugal

Ireland

Germany

France

What is an eSIM?

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Frequently Asked Questions

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