Privacy Policy

Vodafone's Travel eSIM Privacy and Cookies Policy

This Privacy Policy applies to Vodafone's Travel eSIM prepaid data only plans which enable access to the internet in a pre-defined list of countries (the Services) which can be purchased via

This Privacy Policy gets updated from time to time; whenever we make a change, we’ll post this on our Website and let you know.

Last updated: 3 June 2025

How to use this eSIM Privacy Policy

In this Privacy Policy (Privacy Policy), we explain how we collect, use, share and protect your personal information when you purchase or use our Services, register an account with us to browse, purchase and manage Services purchased, browse our Website or contact us in relation to our Services.

We are Vodafone Global Connect S.à r.l. acting as controller. We are a member of the Vodafone Group

In this Privacy Policy:

  • “Vodafone/we/our/us” means Vodafone Global Connect S.à r.l.;

  • “third part” means someone who is not you or us; and

  • “Vodafone Group” means Vodafone Group Plc and any company or other organization in which Vodafone Group Plc owns more than 15% of the share capital.

Our registered office is 15 rue Edward Steichen, L-2540 Luxembourg, Grand Duchy of Luxembourg. We are registered in the Grand Duchy of Luxembourg under R.C.S. number B144677.

You can contact us using the details in the 'How to contact us' section below.


Your opinion matters to us – if you have any questions about this Privacy Policy, you can email us at: or write to:

Vodafone Global Connect S.à r.l. Data Privacy Officer 15, rue Edward Steichen L-2540 Luxembourg Grand Duchy of Luxembourg.

You can also contact us using our online Customer Services form or our Live Chat service on our Website.


Vodafone is committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously.

We have set out our core in our . We aim to put these commitments at the heart of everything we do.


The basics

The information we collect about you and how we collect it can vary depending on the Services you purchase and use, how you use our Services, how you interact with us or our Website, even if you aren’t a customer, and what information we have obtained from a third party. You are not under any statutory obligation to provide Vodafone with personal information; however, if you do not provide Vodafone with personal information you will not be able to purchase certain Services. If you login through a third-party site or service, such as Apple or Google, we will collect your full name and email address from that site or service

  • Vodafone will process your personal information based on the following legal bases:

    1. The performance of a contract with you or to enter into a contract with you, and to take action on your requests in relation to such contract. For example, so you can register an account with us to purchase our Services and so you can access our Services, including to browse the internet on your phone, we process things like how much data you’re using, so we can provide connectivity and update you in relation to your use of our Services. We'll also need to conduct identity verification checks when you apply for Services.

    2. Vodafone’s legitimate business interests (Solely to the extent permitted by applicable local laws). For example, fraud prevention, maintaining the security of our network and services, direct marketing, and improvement of our services. Whenever we rely on this lawful basis to process your data, we assess our business interests to make sure they do not override your rights. Additionally, in some cases you have the right to object to this processing. For more information, visit the 'Your rights' section of this Privacy Policy.

    3. Compliance with a mandatory legal obligation, including for example accounting, tax and reporting requirements, and other electronic communications-related requirements (such as retention of traffic data), which are subject to strict internal policies (such as retention periods), and procedures.

    4. Task of a substantial public interest (Solely to the extent permitted by applicable local laws). For example, to assist with detecting and preventing fraud, tax evasion and financial crime and where we have an obligation to facilitate lawful interception by competent national authorities in the context of criminal procedures, during preliminary investigation and/or preparatory criminal investigation.

    5. Consent you provide. When you give us your consent, you will be given details on how to change your mind, or you can visit the 'Your rights' section of this Privacy Policy for more information on how to withdraw your consent at any time.

  • We will collect your personal information when you, for example:

    • Register an account with us to browse and purchase our Services;

    • Buy or use any of our Services;

    • Subscribe to newsletters, alerts or other services from us;

    • Contact us through various channels, or ask for information about any Services;

    • Visit or browse our Website or other Vodafone or Vodafone Group websites; or

    • Are the customer of a business that we acquire.

We also collect information from certain organisations, where appropriate and to the extent we have legal grounds to do so. These include our business or joint-venture partners, our third-party suppliers or contractors, fraud-prevention agencies, business directories, vetting agencies, and connected network providers.

We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our Website). For more details on this and how to opt out of these, please see the 'Our cookie policy' section of this Privacy Policy.

  • The types of information we collect, where applicable:

    • Your first name, last name, address (place of habitual residence), mobile number, email address, and country of residence;

    • Your credit or debit card information, information about your bank account and other banking information – for example, you’ll have to give us this information when you open an account with us. We’ll collect the data necessary to process a payment whenever you make a purchase;

    • Your traffic data. This is data we see as part of providing you with connectivity like the amount of data you are using;

    • Your contact with us, such as Live Chat correspondence, records of any online Customer Services form submitted to us, an email or letter sent, or other records of any contact with us;

    • Your account information, such as dates of payments received, subscriptions you use, account numbers or other information related to your account;

    • Credential information – we’ll collect passwords, hints and similar security information used for authentication and access to accounts and Services;

    • Your preferences for particular products, services and lifestyle activities when you tell us what they are, or we assume what they are, based on how you use our Services;

    • See 'Our cookie policy' for details on what we collect using cookies, web beacons and other technologies, including ad data;

    • Technical information. This includes: the Internet Protocol (IP) address used to connect your computer or mobile phone to the internet; the website address and country from which you access information; the files requested; browser type and version; browser plug-in types and versions; operating system; and platform. We use this personal information to administer our Website and to measure the efficiency of our systems;

    • Information we obtain from other sources, such as fraud-prevention agencies, and from other data providers. This includes demographic data, interest based data, and internet browsing behaviour;

    • Any other information you choose to provide to us when you correspond with us.

  • Special categories of data/Sensitive Personal Data:

Some of the personal data that we collect about you or which you provide to us about you or your family members may be special categories of data (or sensitive personal data as may be defined under applicable laws in your jurisdiction). Special categories of data (or sensitive personal data) include (among other types of information) information about physical and mental health. We may use your special categories of data (or sensitive personal data) (such as health and wellbeing information) where you have provided your express consent (which you may withdraw at any time after giving it, as described in the 'Your rights' section of this Privacy Policy). For example, we may collect certain health data where you have requested that we provide you with large print, braille, dyslexia-friendly or audio CD version of any contract or document relating to the Services.

  • We’ll also get information about how you use our Services, such as:

    • The level of service that you receive – for example, network or service faults and other events that may affect our network services or other services.


We will use your personal information for the following purposes:

  1. To provide you with our Services (and related services)

    • Processing your order and providing you with our Services

      • To enable you to register an account with us to purchase and manage the Services you purchase, including:

        • to keep you updated on the progress of your order;

        • to help you check and manage remaining data available;

        • to check Services status; and

        • to check your purchase history.

      • To provide the relevant Services to you, and to contact you with messages about changes to our Services.

    • Payments and customer care

      • To enable you to pay for the Services

      • To contact you if we’re not able to take payment.

      • To respond to any questions or concerns you may have about our network or Services, related contracts or documents.

    • Service messages

      • We will contact you with customer service messages to keep you updated with current information about Services you’ve purchased. For example, changes to our terms and conditions, data plans, and roaming or service interruptions, and to notify you when your available data is running low.

    • Roaming experience

      • To improve your roaming experiences, to ensure that we’re meeting our commitments around fair use, to detect and resolve fraudulent use of our networks (and our partner roaming networks) and to solve technical issues if you are experiencing any.

      • To understand how Vodafone is performing in providing roaming services, whether our Services (and related products and services) are working as intended, or whether improvements are needed to make roaming better

    • Vodafone uses personal information such as your name, email address, password, mobile phone number and relevant eSIM information (for example, your International Mobile Subscriber Identifier (IMSI), Mobile Station International Subscriber Directory Number (MSISDN) and Integrated Circuit Card Identification Number (ICCID)) in order to do this.

    • Vodafone also creates aggregated and statistical management reports from the above information that do not identify you individually. Vodafone may also take this personal information and anonymise or deidentify it so that more in-depth analysis of our roaming services can be undertaken. This helps Vodafone to develop its roaming services for customers without identifying users in an individual way

  2. To improve our products and services

    • Improving and innovating our products and services

      • We collect anonymous, de-identified or aggregate information in order to improve the products and services we offer to everyone. None of these analytics are linked back to you in any way

    • Manage our networks and understand network usage

      • To protect our networks and manage the use of our networks. For example, we identify peak periods of use so we can try and ensure the networks can handle the volume at those times.

      • To understand how you use our networks and Services, so that way we can seek to review, develop and improve these, develop more interesting and relevant products and services, as well as personalising our products and services.

  3. Marketing and tailoring our products and services to you

    • Marketing

      • As our customer, we would like to keep you informed generally about new products and services, send you newsletters or white papers or let you know about offers. However, we will only do so where we are permitted to do so under applicable laws, including where we have your consent (to the extent this is required under applicable laws). Where we are permitted to do so, we tailor these messages based on the sorts of products and services you’ve bought from us.

      • We can further tailor these messages using browsing information, if you have authorised that we process this information for this purpose.

      • If you have given your consent, we will also contact you to let you know about products and services of other Vodafone Group companies and those of other companies which we think may interest you (unless you opt out of such marketing messages from us).

      • We’ll contact you by e-mail. You can opt-in for marketing messages from your Account Settings.

      • You can control your marketing permissions and the data we use to tailor these communications at any time. See 'To opt out of marketing messages' within the 'Your rights' section of this Privacy Policy.

    • Advertising online

      • Where you have given your consent, to deliver advertising that is relevant to you, you’ll also see targeted advertising online based on the use of cookies. This is known as interest-based advertising. It can be on the Website, or other websites belonging to us or other Vodafone Group companies, on websites of other organisations as well as on other online media channels such as social media sites. We may also combine data collected via cookies with other data we have collected. For more information about our use of cookies, check our . It explains how to control and opt out of certain cookies.

      • Remember that opting out of interest-based advertising won’t stop advertisements from being displayed – but they won’t be tailored to your interests.

    • Research and analytics

    • We use a variety of analytics methods including what is commonly referred to as “Big data analytics”. Big data analytics are mathematically driven analysis techniques on large and varied data sets (that is why it is “big” data) to uncover hidden patterns and hitherto unrevealed trends. At Vodafone we take governance of big data analytics seriously. Our data scientists are required to sign up to a Code of Ethics. We have a strict use case process that requires that privacy and data protection law checks are carried out before any use case commences. We have strict rules ensuring that personal information is anonymised or deidentified at the appropriate stage in the process.

    • We use our analytics to:

      • Conduct market research and to carry out research and statistical analysis including to monitor how customers use our networks, products and services on an anonymous or personal basis.

      • Provide reports to third parties (such reports don’t contain information which may identify you as an individual). These can be to third parties such as content providers.

  4. Profiling We will sometimes need to profile you (including via automated means), for fraud prevention and security purposes, as such processing may be necessary to enter into a contract with us, or as otherwise authorised by law, and as further described below.

    • Identity verification checks and security.

      • We will use your personal information for identity verification purposes as this processing is necessary to enter into a contract with you for certain pre-paid services, for access to your account and for general account management. We sometimes supplement the information we collect about you with information from other sources to assess the accuracy of the information that we hold.

    • Fraud prevention and security

      • We will process your traffic data in order to protect against and detect fraud, to protect and detect misuse or damage to our networks, and/or as required by judicial authorities in case of criminal prosecutions, to recover debts or trace those who owe us money resulting from the use of our Services.


Where applicable, we share information about you with:

  • Companies in the Vodafone Group (for example, for customer service purposes and to provide you with the Services you've ordered);

  • Partners or agents involved in delivering the Services you’ve ordered, including payment processors;

  • Companies who are engaged to perform services to us, or on our behalf and on behalf of other Vodafone Group companies, including suppliers of technical and support services and cloud service providers;

  • Fraud-prevention agencies or identity verification services;

  • Debt collection agencies or other debt-recovery organisations;

  • Law enforcement agencies, government bodies, regulatory organisations (in particular in the electronic communications sector), courts or other public authorities if we have to, or are authorised to by law;

  • A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement;

  • Emergency services (if you make an emergency call);

  • Third parties for joint promotions with that third party;

  • Partner organisations we’ve carefully chosen so they can contact you about their products and services (which may or may not include Vodafone products and services). Where required by law, we’ll ask for your consent before sharing this information;

  • Third parties that we advertise with, such as Meta, in order to serve you advertisements online;

  • Third parties that we use to serve you marketing.

  • Fraud management and law enforcement

    • We will release information as permitted or required by applicable laws for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers and/or as instructed by judicial authorities in case of criminal proceedings

    • We also may need to release your information to comply with our legal obligation to respond to the authorities’ lawful demands. Your personal information shall only be provided when we in good faith believe we are obliged to do so in accordance with the law and pursuant to an exhaustive evaluation of all legal requirements.

  • Mergers and acquisitions

If we’re reorganised or sold to another organisation, we will provide your information to that organisation.

  • Third parties that we work with

If we have a contract with a service provider or contractor to provide us with services or provide a service on our behalf, as noted above, and they have access to your personal information, we don’t authorise them to use or disclose your personal information except in connection with providing their services.

We collect and combine information in order to monitor your use of Services, and that of our other customers, as well as to help us to improve the quality of our products and service


We may need to transfer your information to other Vodafone Group companies or service providers in countries outside Luxembourg or the European Economic Area (EEA), or your home jurisdiction (if other), for example to our Vodafone Group Company in Egypt. The EEA consists of countries in the European Union, Iceland, Liechtenstein and Norway. These countries are considered to have equivalent laws when it comes to data protection and privacy. Transfers outside of Luxembourg or the EEA may happen if our servers (i.e. where we store data, which is primarily in the EEA, including Germany and Netherlands) or our suppliers and service providers are based outside Luxembourg or the EEA, if you use our Services or access our Website while visiting countries outside this area, or if your country of residence and/or mobile plan / network provider is based outside Luxembourg or the EEA.

By using the Services, you understand and accept that the transfer of your information to other Vodafone Group companies or service providers in countries outside of your home jurisdiction is necessary to use the Services. To the extent required or permitted under applicable laws, by using the Services, you consent to such transfers.

As required by applicable laws, if Vodafone sends your information to a country that is not in Luxembourg or the EEA, we will make sure that your information is properly protected. We will always ensure that there is a valid legal agreement that covers the data transfer. In addition, if the country is not considered to have laws that are equivalent to the EU's data protection standards (for transfers out of the EEA), then we will ask the third party to enter into a legal agreement that reflects those standards, namely standard model contractual arrangements which have been approved by the European Commission. These model contractual clauses include certain safeguards to protect your personal information.

Further details on the steps we take to protect your personal information in these cases is available from us on request by contacting our Customer Services team using our online contact form or via our Live Chat service, or by emailing us at .


We’ll store your information for as long as we have to in accordance with local laws. In some instances this may be for up to 10 years (e.g. for accounting purposes or as required for law enforcement). If there’s no legal requirement, we’ll only store it for as long as we need to.

the identification data collected for your use of a pre-paid service will be kept to be made accessible to the judicial authorities in the context of an investigation or legal proceedings during the entire period of provision of the service, as well as for a period of three years from the day of deactivation of the service;

We’ll keep some personal information for a reasonable period after your data plans have expired in case you decide to use our Services again. We, or one of our partners, may contact you about our Services during this time if you haven’t opted out of receiving marketing communications from us.


We have specialised security teams who review and improve our security measures, which are designed to protect your personal information from unauthorised access, accidental loss, disclosure or destruction, including by implementing technological, administrative and physical safeguards.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

While we take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access and disclosure, we cannot accept responsibility where this occurs for reasons beyond our reasonable control.

We’ll never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our Website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our Services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.


You must be aged 18 or over and at least the age of majority in your jurisdiction of residence to purchase our Services. Our Website and Services are not directed at children and we do not knowingly collect any personal information from children.

If you are a child and we learn that we have inadvertently obtained personal information from you from our Website, or from any other source, then we will delete that information as soon as possible.

Please contact us at , or by using our online Customer Service form or Live Chat service on our Website, if you are aware that we may have inadvertently collected personal information from a child.


  • Right to correct personal information

You have the right to have information held about you corrected if it is not accurate. If what we hold about you needs updating, or you think it may be inaccurate, you can log in to your Services account to update it or you can contact our Customer Services team using our online contact form or by using our Live Chat service available on our Website. You can also email .

  • Right to access personal information

You have the right to make a request for a copy of the personal information that Vodafone holds about you. To make this request as an individual or an authorised third party, visit our which gives details on how to do this. Alternatively, you can contact our Customer Services team using our online contact form or by using our Live Chat service available on our Website. You can also email .

Our response to any request regarding any processing of your personal data will be provided by email in accordance with the relevant timeframes set out under applicable local laws. We may deny, in whole or in part, your request pursuant to applicable law. The reason for such decision will be informed to you by email.

Charges for making a request will be dependent on applicable local laws.

  • Right to Request Information on Data Sharing

You have the right to request information about public and private entities with which we have shared your data. For more information or to exercise this right, please contact our Customer Services team using our online contact form or by using our Live Chat service available on our Website. You can also email .

  • Right to data portability

You have the right to be able to take data you provided to us in certain circumstances. To make this request, please contact our Customer Services team using our online contact form or by using our Live Chat service available on our Website. You can also email .

  • Right to restrict use of your data

If you feel data we hold about you is inaccurate or believe we shouldn’t be processing your personal information, please contact our Customer Services team using our online contact form or by using our Live Chat service available on our Website, to discuss your rights. You can also email . In certain circumstances you will have the right to ask us to restrict processing.

  • Right to Give your Data to Other Providers

In certain circumstances you have the right to take data you have provided to us and give it to other providers. To make this request, please contact our Customer Services team using our online contact form or by using our Live Chat service available on our Website. You can also email .

  • Right to erasure, anonymisation and blocking

We strive to only process and retain your personal data for as long as we need to. In certain circumstances you have the right to request that we erase, anonymise and/or block personal information of yours that we hold. If you feel that we are retaining your data longer than we need, it is worth first checking that your contract with us has been terminated or expired which you can do by contacting our Customer Services team using our online contact form or by using our Live Chat service available on our Website. You can also email . If your contract with us has been terminated or expired, we may still have lawful grounds to process your personal information (for more information on retention periods see the 'How long we keep your personal information' section of this Privacy Policy).

  • Right to object to use of personal information

You have the right, in certain circumstances, to object to Vodafone processing your personal information. For more information or to exercise this right, please contact our Customer Services team using our online contact form or by using our Live Chat service available on our Website. You can also email .

  • To opt out of marketing messages:

If you no longer want to receive marketing messages from us, you can elect to opt out of all marketing communications.

There are various ways to opt out:

  • Contact our Customer Services team using our online contact form or by using our Live Chat service available on our Website; or

  • Click the link at the end of a marketing email or text to unsubscribe.

  • Email .

Opting out does not mean that you will no longer receive service-related messages. You will still continue to receive those (unless we have indicated otherwise).

To opt out of receiving marketing communications from other Vodafone Group companies, just contact them directly.

In some cases, where we have your consent, you may receive marketing from us, even if you’re not a customer or never had contact with Vodafone. This is a result of third-party marketing lists which we may acquire from time to time. If you haven't consented to such marketing, have withdrawn any such consent previously granted, or have otherwise opted out of such marketing, you shouldn’t receive such communications. If you do, we ask that you let us know immediately by contacting our Customer Services team using our online contact form or by using our Live Chat service available on our Website. You can also email .

  • To manage cookies and understand more about what they are:

Want to disable a cookie, or understand more about what these are? Check the 'Our cookie policy' section of this Privacy Policy for full details on how to do this.

  • To object to other processing where we rely on our legitimate interests:

Please contact our Customer Services team using our online contact form or by using our Live Chat service available on our Website. You can also email .

  • Withdrawing consent

If we rely on your consent for us to use your personal data in a particular way, and you later change your mind, you have the right to understand the implications of withdrawing your consent and to revoke your consent at any time. You may withdraw your consent by contacting us at or by contacting our Customer Services team using our online contact form or by using our Live Chat service available on our Website, and we will stop doing so.

If you withdraw your consent, this may impact the ability for us to be able to provide certain services to you (for example, if those services require use of your special categories of data (or sensitive personal data) such as health information to provide you with large print, braille, dyslexia-friendly or audio CD version of any contract or document relating to the Services).

  • To request for the review of decisions made solely based on automated processing

You have the right to to request for the review of decisions made solely based on automated processing of personal data affecting your interests, including decisions intended to define your personal, professional, consumer and credit profile, or aspects of your personality. For more information or to exercise this right, please contact our Customer Services team using our online contact form or by using our Live Chat service available on our Website. You can also email .

  • How to lodge a complaint

If you want to contact us about any of your rights or if complain about how we use your information, please contact us at or contact our Customer Services team using our online contact form or by using our Live Chat service available on our Website.

We’ll do our best to help but if you’re still unhappy, you can contact Luxembourg's National Commission for Data Protection (their has details on how to contact them).


Our cookie policies

Cookies are small files that are stored on your device when you visit a website. The cookies mean that the website will remember you and how you've used the site every time you come back.

If you want to know more about cookies, head to allaboutcookies.org (please note: this links open a new window or browser tab).


We use cookies to keep track of what you've bought from us and what you've done on our Website. We may also work with third parties that collect data about your use of the Website and other sites or apps over time, including information about relationships among different browsers and devices. Cookies also mean you can use services such as checking your account or topping up.

Our cookies don't hold identifying information such as your name or bank details. They simply let us find information once you're logged in or help link your browsing information to you when you choose to register for a service.

To do this we sometimes use persistent cookies.

We've put our cookies into the following categories, to make it easier for you to understand why we need them:

  1. Strictly necessary – these are cookies which are strictly necessary for the performance of our Website and to maintain the security and stability of our Website.

  2. Performance – these are used to analyse the way our Website works and how we can improve it.

  3. Functionality – these help to enhance your experience by doing things like remembering products you've added to your basket.

  4. Targeting/advertising – these are used to share some information with third parties who we advertise with, so we know how you've reached our Website. We can also use cookies to identify the parts of the Website you’re interested in. We then use this information to show you adverts and pages we think may also be of interest to you, to tailor how we communicate with you, or to tailor the contents of the communications we send to you. Tailoring of content means it includes information reflecting the interest you’ve shown in the content of our web pages, or offers or promotions that we think may interest you, and to improve how we respond to your needs. If you do not consent to these cookies, you will still see ads, but they may be less relevant to you.

  • Cookies and you

To make a purchase online, you must have cookies enabled on your internet browser. Examples of popular browsers are:

If you choose not to enable certain cookies, you’ll still be able to browse our Website, but it will restrict some of the functionality of our Website and what you can do


Les cookies de première partie proviennent du même domaine que le site web que vous visitez actuellement (dans ce cas, notre site web).

Nous utilisons également des cookies tiers, qui sont des cookies provenant d'un domaine différent de celui de notre site web.

Voir notre liste de cookies de première partie et de cookies tiers ci-dessous :

Cookie Name

Applicable Websites

Purpose

Duration*

Category

returnRoute

VRS eSIM site

Keep URL for redirection after Login

Same as Login duration

1

uid

VRS eSIM site

Keep session ID of the user after the Login (through token exchange process)

Session

1

sessionActive

VRS eSIM site

Keep session status

Session

1

selectedCurrency

VRS eSIM site

Keep the selected currency

Session

1

AWSALB

Payment Page

Sticky sessions for your Application Load Balancer ()

7 days

1

AWSALBORS

Payment Page

Sticky sessions for your Application Load Balancer plus the SameSite attribute

7 days

1

Genesys

Live Chat Widget

-

1

Genesys

Live Chat Widget

-

1

JSESSIONID

Account Creation Page

For customer account creation and login support.

Session

1

SESSION

Account Creation Page

For customer account creation and login support.

Session

_ga

Account Creation Page

For customer account creation and login support.

Time based (1 year)

1

__Secure-3PSID

Account Creation Page

For customer account creation and login support.

1 year

1

__Secure-3PSIDCC

Account Creation Page

For customer account creation and login support.

1 year

1

__Secure-1PSID

Account Creation Page

For customer account creation and login support.

1 year

1

__Secure-1PAPISID

Account Creation Page

For customer account creation and login support.

1 year

1

_GRECAPTCHA

Account Creation Page

For customer account creation and login support.

1 year

1

SSID

Account Creation Page

For customer account creation and login support.

1 year

1

SIDCC

Account Creation Page

For customer account creation and login support.

1 year

1

SID

Account Creation Page

For customer account creation and login support.

1 year

1

SEARCH_SAMESITE

Account Creation Page

For customer account creation and login support.

1 year

1

SAPISID

Account Creation Page

For customer account creation and login support.

1 year

1

OTZ

Account Creation Page

For customer account creation and login support.

1 year

1

NID

Account Creation Page

For customer account creation and login support.

1 year

1

HSID

Account Creation Page

For customer account creation and login support.

1 year

1

DV

Account Creation Page

For customer account creation and login support.

1 year

1

APISID

Account Creation Page

For customer account creation and login support.

1 year

1

1P_JAR

Account Creation Page

For customer account creation and login support.

1 year

1

visid_incap_2563931

Account Creation Page

For customer account creation and login support.

Time based (1 year)

1

nlbi_2563931

Account Creation Page

For customer account creation and login support.

Session

1

incap_ses_1097_2563931

Account Creation Page

For customer account creation and login support.

Session

1

utag_main

VRS eSIM site

Used by the Tealium tag management system to apply scripts and pixels to our website.

N/A

1

channelcloser

VRS eSIM site

Used by the Tealium tag management system to apply scripts and pixels to our website.

N/A

1

channeloriginator

VRS eSIM site

Used by the Tealium tag management system to apply scripts and pixels to our website.

N/A

1

channelflow

VRS eSIM site

Used by the Tealium tag management system to apply scripts and pixels to our website.

N/A

1

_gclxxxx

VRS eSIM site

Google conversion tracking cookie

90 days

1

Google conversion tracking cookie

VRS eSIM site

Performance Cookies

365 days

2

smapi_session_id

VRS eSIM site

Performance Cookies

A few seconds

2

smapi_subject_id

VRS eSIM site

Performance Cookies

365 days

2

smapi_session_id

tags.tiqcdn.com

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign

365 days

2

C

adform.net

This domain is owned by Adform. The main business activity is: Real time bidding for display advertising to targeted audiences.

60 days

4

test_cookie

doubleclick.net

This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange

365 days

4

IDE

doubleclick.net

This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange

365 days

4

CONSENTMGR

VRS eSIM site

Strictly Necessary Cookies

90 days

1

OptanonConsent

VRS eSIM site

This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser when consent is not given. The cookie has a normal lifespan of one year so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

365 days

1

OptanonAlertBoxClosed

VRS eSIM site

This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.

365 days

1

_vapixxxx

VRS eSIM site

Performance Cookies

N/A

2

s_xxxx

VRS eSIM site

Performance Cookies

N/A

2

*Durée signifie la période pendant laquelle nos cookies sont installés sur votre appareil. À l'expiration de cette période, vous serez invité à accepter à nouveau les cookies sur notre site web.


We will obtain your consent to the use of cookies other than that strictly necessary cookies. Where you have previously provided your consent to such cookies, you can withdraw your consent and deactivate not strictly necessary cookies at any time by opening the cookie banner and changing your preferences. If you disable cookies, you may find that you have a less personalised experience on our Website and that certain parts of our Website do not work at all or do not work correctly.

You can control cookies in your browser, to enable or disable them. If you wish to restrict or block the cookies which are set by any website – including a Vodafone website – you can do this through the web browser settings for each web browser you use, on each device you use to access the internet. You can opt-out of each cookie category except strictly necessary cookies.

To deactivate the use of certain third party cookies, you may visit the relevant third party's website to manage the use of these types of cookies.

As described in the ‘Advertising online’ section of the Privacy Policy and ‘How we use cookies’ section of this Cookies Policy, we may partner with ad networks and other ad serving providers (‘Advertising Providers’) that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Website and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.

Information on controlling and deleting cookies, including on a wide variety of browsers, is also available at .


Depending on your country of residence, you may be able to visit the Digital Advertising Alliance’s (“DAA”) Webchoices tool at www.aboutads.info to learn more about interest-based advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. If available in your country of residence, you can also exercise choices regarding interest-based advertising on your mobile device by downloading the appropriate version of the DAA’s AppChoices tool at .

As noted above, if you delete your cookies or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA Choice tools. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests.

The European Interactive Digital Advertising Alliance website – – allows you to install opt-out cookies across different advertising networks.