Question 1

Are there any other costs to use my eSIM?

Accepted Answer

Once you’ve purchased your eSIM, there are no additional costs.

Question 2

Does an eSIM include a phone number for making or receiving calls?

Accepted Answer

Your eSIM includes data only. You cannot make or receive calls, except emergency calls.

Question 3

Does my eSIM plan replace my current mobile plan?

Accepted Answer

Your eSIM plan does not replace your current mobile plan unless you choose to switch your primary service to the eSIM. An eSIM plan can be an additional plan or an alternative option for cellular service on your device. You can have multiple plans active, with the flexibility to switch between them as you need.

Question 4

I don’t have a SIM card. Can I still use an eSIM?

Accepted Answer

Yes, you can use an eSIM, even if you don't have a physical SIM card. eSIM technology allows you to activate cellular service without the need for a physical SIM card.

Question 5

Can an eSIM be installed without a QR code?

Accepted Answer

The installation of your eSIM requires a QR code, as it contains the necessary information for installing the eSIM profile on your device. You can either scan the QR code or activate it manually.

Question 6

What is the refund policy?

Accepted Answer

If there are any issues with the purchase of your eSIM, please refer to the ‘My account’ section to check your refund eligibility. In case this problem persists, please contact us on email or live chat.

Question 7

How long do I have to use my plan?

Accepted Answer

You must activate your eSIM within 30 days of purchase. Once activated, your eSIM profile remains valid for 90 days, independent of your data plan's duration.

Question 8

What is the Double Data promotion for Travel eSIMs?

Accepted Answer

The Double Data promotion gives you twice the data on selected Travel eSIM plans and destinations during the summer promotion. Simply purchase an eligible plan, and the total data allowance will already include the additional data.

Question 9

Which destinations are included in the double data promotion?

Accepted Answer

The promotion applies to selected destinations and selected plans. Eligible plans are clearly indicated.
Double data is available in the following destinations: Afghanistan, Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Bangladesh, Barbados, Belgium, Bosnia and Herzegovina, British Virgin Islands, Brazil, Bulgaria, Cambodia, Canada, Cayman Islands, Chad, Chile, Colombia, Democratic Republic of the Congo, Costa Rica, Côte d’Ivoire, Croatia, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea-Bissau, Honduras, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Martinique, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Republic of the Congo, Réunion, Romania, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Kingdom, United States, Uruguay, Vanuatu, Vietnam and Zimbabwe. Subject to change.

Question 10

How long is the Double Data promotion available?

Accepted Answer

The Double Data promotion is available throughout the summer until 30 September. Please note that we reserve the right to end the offer earlier if necessary.

Thailand

Keep connected wherever you go on Travel eSIM data plan. Keep in touch with your family and friends through your favourite apps like WhatsApp or iMessage. Forget about roaming and start saving on your trip.

Thailand eSIM Plans

Thailand Unlimited

EUR 47

Unlimited

15 Days

Thailand 50GB

EUR 31

50 GB

30 Days

Thailand 20GB

EUR 17

20 GB

30 Days

Thailand 10GB

EUR 11

10 GB

15 Days

Benefits

No Physical Card Needed

Quick and Easy installation with QR code

Fast internet

Environmentally Friendly

Find more Travel eSIM plans

Cambodia

Afghanistan

Taiwan

Brazil

Netherlands Antilles

Guyana

Kyrgyzstan

Vanuatu

Solomon Islands

What is an eSIM?

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02

03

Download the Travel eSIM app

Frequently Asked Questions

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