Question 1

Are there any other costs to use my eSIM?

Accepted Answer

Once you’ve purchased your eSIM, there are no additional costs.

Question 2

Does an eSIM include a phone number for making or receiving calls?

Accepted Answer

Your eSIM includes data only. You cannot make or receive calls, except emergency calls.

Question 3

Does my eSIM plan replace my current mobile plan?

Accepted Answer

Your eSIM plan does not replace your current mobile plan unless you choose to switch your primary service to the eSIM. An eSIM plan can be an additional plan or an alternative option for cellular service on your device. You can have multiple plans active, with the flexibility to switch between them as you need.

Question 4

I don’t have a SIM card. Can I still use an eSIM?

Accepted Answer

Yes, you can use an eSIM, even if you don't have a physical SIM card. eSIM technology allows you to activate cellular service without the need for a physical SIM card.

Question 5

Can an eSIM be installed without a QR code?

Accepted Answer

The installation of your eSIM requires a QR code, as it contains the necessary information for installing the eSIM profile on your device. You can either scan the QR code or activate it manually.

Question 6

What is the refund policy?

Accepted Answer

If there are any issues with the purchase of your eSIM, please refer to the ‘My account’ section to check your refund eligibility. In case this problem persists, please contact us on email or live chat.

Question 7

How long do I have to use my plan?

Accepted Answer

You must activate your eSIM within 30 days of purchase. Once activated, your eSIM profile remains valid for 90 days, independent of your data plan's duration.

Question 8

What is the Double Data promotion for Travel eSIMs?

Accepted Answer

The Double Data promotion gives you twice the data on selected Travel eSIM plans and destinations during the summer promotion. Simply purchase an eligible plan, and the total data allowance will already include the additional data.

Question 9

Which destinations are included in the double data promotion?

Accepted Answer

The promotion applies to selected destinations and selected plans. Eligible plans are clearly indicated.
Double data is available in the following destinations: Afghanistan, Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Bangladesh, Barbados, Belgium, Bosnia and Herzegovina, British Virgin Islands, Brazil, Bulgaria, Cambodia, Canada, Cayman Islands, Chad, Chile, Colombia, Democratic Republic of the Congo, Costa Rica, Côte d’Ivoire, Croatia, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea-Bissau, Honduras, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Martinique, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Republic of the Congo, Réunion, Romania, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Kingdom, United States, Uruguay, Vanuatu, Vietnam and Zimbabwe. Subject to change.

Question 10

How long is the Double Data promotion available?

Accepted Answer

The Double Data promotion is available throughout the summer until 30 September. Please note that we reserve the right to end the offer earlier if necessary.

Brunei eSIM

Welcome to Brunei

Brunei eSIM Plans

Brunei Darussalam 5GB

EUR 49

5 GB

30 Days

Brunei Darussalam 3GB

EUR 32

3 GB

15 Days

Brunei Darussalam 2GB

EUR 22

2 GB

7 Days

Benefits

No Physical Card Needed

Quick and Easy installation with QR code

Fast internet

Environmentally Friendly

Find more Travel eSIM plans

Bangladesh

Brazil

Colombia

Maldives

Papua New Guinea

Vanuatu

Cambodia

Afghanistan

India

What is an eSIM?

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02

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Download the Travel eSIM app

Frequently Asked Questions

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