Colombia

Once you’ve purchased your eSIM, there are no additional costs.

Your eSIM includes data only. You cannot make or receive calls, except emergency calls.

Your eSIM plan does not replace your current mobile plan unless you choose to switch your primary service to the eSIM. An eSIM plan can be an additional plan or an alternative option for cellular service on your device. You can have multiple plans active, with the flexibility to switch between them as you need.

Yes, you can use an eSIM, even if you don't have a physical SIM card. eSIM technology allows you to activate cellular service without the need for a physical SIM card.

The installation of your eSIM requires a QR code, as it contains the necessary information for installing the eSIM profile on your device. You can either scan the QR code or activate it manually.

If there are any issues with the purchase of your eSIM, please refer to the ‘My account’ section to check your refund eligibility. In case this problem persists, please contact us on email or live chat.

You must activate your eSIM within 120 days of purchase. Once activated, your eSIM profile remains valid for 90 days, independent of your data plan's duration.

The Double Data promotion gives you twice the data on selected Travel eSIM plans and destinations during the summer promotion. Simply purchase an eligible plan, and the total data allowance will already include the additional data.

The promotion applies to selected destinations and selected plans. Eligible plans are clearly indicated.

Double data is available in the following destinations: Afghanistan, Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Bangladesh, Barbados, Belgium, Bosnia and Herzegovina, British Virgin Islands, Brazil, Bulgaria, Cambodia, Canada, Cayman Islands, Chad, Chile, Colombia, Democratic Republic of the Congo, Costa Rica, Côte d’Ivoire, Croatia, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea-Bissau, Honduras, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Martinique, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Republic of the Congo, Réunion, Romania, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Kingdom, United States, Uruguay, Vanuatu, Vietnam and Zimbabwe. Subject to change.

The Double Data promotion is available throughout the summer until 30 September. Please note that we reserve the right to end the offer earlier if necessary.